Online Conflict Resolution Platform
Mediation and facilitation are guided, confidential processes where a neutral professional helps everyone feel heard, understood, and supported.
Instead of “fighting it out,” you work together to explore options, clarify priorities, and create practical agreements you can live with.
Resolve conflict on your own terms.
You stay in control of the outcome instead of leaving decisions to a judge or outside authority.
Create a new path forward.
We focus on understanding, dignity, and practical next steps—not blame or “winning.”
Restore communication and respect.
At Resolve It Mediation, everything is virtual.
That means you can join from wherever you are. No commute, no courtroom, and no awkward waiting rooms; just a secure, calm space designed for honest conversation and thoughtful solutions.
With structure, guidance, and emotional safety, it becomes easier to listen, speak your truth, and rebuild trust where possible.
WHAT YOU CAN EXPECT
I am here to listen, guide, and encourage you, so your journey feels lighter and more certain.
From the moment we start, you’ll know there’s a plan. We’ll walk through the process, set clear ground rules, and create space for each person to speak without interruption. We keep the conversation steady and focused and help you move from “stuck” to specific next steps everyone can agree on.
Cost-effective resolution
By working together to design your own agreements, you can often avoid lengthy legal battles, reduce attorney and court costs, and resolve issues sooner.
Empowering over adversarial
You stay involved in the decisions that affect your life. Mediation focuses on collaboration and understanding rather than “winning” or assigning blame.
Easier emotionally
A calm, guided process helps lower the temperature, reduce stress, and create space for honest conversation, especially when emotions are high.
Mediation vs. Facilitation
Facilitation helps prevent conflict by improving communication and alignment early on. It supports productive conversations before issues escalate. If a conflict does arise, mediation provides a structured process to help resolve it.
Online Sessions: Secure, Accessible, Effective
Sessions are held in a secure online environment using encrypted technology. Only invited participants may join, and strict confidentiality is maintained. Meeting virtually allows you to participate from a space where you feel safe and grounded—whether you’re working to prevent conflict or resolve one. Online sessions offer flexibility, breathing room, and a focused space to talk, listen, and move forward together.
MEET YOUR MEDIATOR
Founder. Mediator. Your guide to resolution. Meet Casandra Batdorf.
When conflict feels heavy, Casandra Batdorf brings clear structure and steady guidance. For more than 20 years, she has worked in mediation and state government, handling complex employer disputes, investigations and negotiations. That experience has taught her how to sort through complicated situations, focus on what truly matters and guide people toward clear decisions they can act on.
As a senior certified mediator, Casandra designs and leads conflict resolution workshops, trains new mediators and facilitates difficult conversations for individuals, teams, and community organizations, including the Center for Dialogue & Resolution. Her advocacy as a Court Appointed Special Advocate in Pierce County earned her the Outstanding Adult Award for her work with youth. Clients describe her as steady, prepared and genuinely caring. She stays composed under pressure and helps others do the same.
“I love running half-marathons, and I’m a dedicated swimmer and member of the U.S. Masters Swim Team. Time in the pool and on the trail helps me stay grounded, focused and present for the people I work with.”
QUALIFICATIONS
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Juris Doctorate (JD) – Oak Brook College of Law and Government Policy
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Bachelor’s Degree in Liberal Studies – The Evergreen State College
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Senior Certified Mediator – Dispute Resolution Center of Thurston County
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Certified Lean Six Sigma Green Belt / Process Improvement Facilitator
MILESTONES
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Capstone Leadership Graduate, 2016
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Recipient of Outstanding Adult Award from Pierce County 2013 for my Court Appointed Special Advocate (CASA) volunteer work
BA, JD, Certified Mediator, and CEO of Resolve it Mediation.
MEDIATION AND FACILITATION SERVICES
Virtual support for families, individuals, and organizations in real-life conflict.
Conflict shows up in many places—within families, between neighbors, in business relationships, and in the workplace. Resolve It Mediation offers virtual services tailored to the type of conflict you’re facing.
Create a calmer, more dignified path through separation or divorce. Together, we’ll work through key decisions, including finances, property, and communication, so that you can reach clear, workable agreements without a drawn-out court battle.
DIVORCE MEDIATION & NEGOTIATION
Caring for aging parents or relatives can bring up strong emotions and competing priorities. Mediation helps families navigate decisions about care, living arrangements, responsibilities and finances with compassion and respect.
ELDER CARE & FAMILY DECISION-MAKING
Protect relationships and your reputation by addressing business conflicts early. Mediation provides a structured space for owners, partners, contractors and customers to clarify expectations and resolve issues before they escalate.
BUSINESS & CUSTOMER DISPUTES
Design a parenting plan that reflects your children’s needs and your family’s reality. Mediation helps parents communicate more effectively, reduce conflict and build a framework for cooperative co-parenting.
PARENTING PLANS & CO-PARENTING AGREEMENTS
Disagreements over noise, property lines, parking or shared spaces can quickly become stressful. Mediation helps neighbors listen to one another, clear up misunderstandings and find solutions that support a peaceful community.
NEIGHBOR & PROPERTY DISPUTES
From repairs and deposits to communication breakdowns, landlord–tenant conflicts can feel overwhelming. Mediation offers a fair, balanced space to explore options and reach agreements that respect both parties’ rights and responsibilities.
LANDLORD–TENANT CONFLICTS
Unresolved tension at work affects morale, productivity, and retention. Mediation can address conflicts between supervisors and employees, team members, or departments, helping restore communication and rebuild trust.
WORKPLACE & EMPLOYMENT ISSUES
Family life can be intense, especially during the teen years. Mediation supports calmer conversations between parents and teens, giving everyone a chance to be heard and to collaborate on boundaries, expectations, and next steps.
PARENT–TEEN CONFLICT RESOLUTION
For work teams, families, community groups and other small groups, mediation creates a structured environment where multiple voices can be heard. Together, we’ll identify shared goals, address points of tension and move toward agreements everyone can support.
TWO-PARTY & MULTI-PARTY GROUP MEDIATION
WORKPLACE & CORPORATE PROGRAMS
Tailored Training & Facilitation for Teams and Leaders.
In addition to individual and family mediation, Resolve It Mediation offers customized programs for organizations that want to improve communication, reduce conflict, and build healthier workplace cultures.
Depending on your needs, we can design and deliver:
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Custom workshops on conflict resolution, feedback, and communication
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De-escalation and difficult-conversation training for managers and front-line staff Facilitated dialogues for teams navigating change, tension, or past conflict
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Ongoing coaching for leaders who want support in handling sensitive situations
LET’S CONNECT
Reach Out for a Free Virtual Consultation
Want to know if mediation is the right fit?
Share what you’re facing, and we’ll follow up.
"The solution to a problem will never come about from the same level of understanding that created the problem in the first place."
-Albert Einstein
Resolve it Mediation LLC
casandrab@resolveitmediation.org
253-765-8450
Hours Of Operation
Monday-Friday 8am-6pm
Saturday 10am-5pm